Logistics & Customer Operations Specialist - Troy

We are a globally recognized, privately held company at the forefront of industrial automation. Our advanced machine vision systems and sensor solutions help customers reduce costs, improve efficiency, and ensure consistent product quality.

We proudly serve a wide range of industries—including automotive, robotics, and food and beverage—delivering innovative technologies that support the future of factory automation.
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Location: Troy, MI
Experience Level: 3+ years
Focus Areas: Inside Sales | Customer Service | Logistics
Salary range: $65,000 – $85,000 per year

We are seeking a Logistics & Customer Service Specialist to take care of our inside sales activities and logistics. This is a hands-on, cross-functional role where you will play a key part in keeping our day-to-day business running smoothly. Your tasks are mainly the following:

• Serve as the primary point of contact for customer inquiries
• Process customer orders and manage customer communication
• Enter and maintain customer orders in the ERP system
• Coordinate imports and support customs clearance activities
• Monitor inventory levels and maintain accurate ERP master data

• Monitoring expenses and supporting bookkeeping activities
• Assisting with accounts payable and accounts receivable transactions
• Supporting accounts receivable management, including outstanding balance monitoring and dunning activities

• A commercial qualification or degree in business, logistics or a related field.

• 3+ years of experience in customer service, order processing, logistics coordination or sales support
• Experience in a B2B, product-based or hardware environment strongly preferred

• Confidence working with ERP systems and digital business processes.
• A structured and reliable approach with strong attention to detail.
• The ability to stay organized and keep track of multiple tasks simultaneously.
• Strong communication skills and a service-oriented mindset.
• A proactive personality who enjoys taking ownership and working across different areas of the business.
• Experience with international logistics, customs procedures or import/export operations would be an advantage.
• Knowledge of bookkeeping or accounting processes would be a welcome addition, but is not required.

• A diverse role with responsibility and autonomy
• A supportive and friendly team environment
• Flexible working conditions in a brand new office
• International exchange 
• 401(k) plan
• Employer contribution to health, dental, and vision insurance

Join a collaborative, hands-on team where your contributions make a real impact on operational success and customer satisfaction.

If you’re excited about this opportunity, we’d love to hear from you - apply today and become part of the SensoPart team!